CruiseFish Forum


    Barrie, ON, Canada
    joined Aug 2016
    post 1/2
    cruiser #41348
    what to do with alert info

    I have checked FAQ but couldn't find the response.  I have successfuly set up alerts for 2 cruises (using 2 of my 5 credits).  I receieved 2 alerts of lower prices.  What do I do now?  Go to Celebrity website hoping to see the same pricing?  If yes take a screen shot and send to Celebrity agent?  The Celebrity website didn't list the lower rate.

    FL, United States
    joined Apr 2010
    post 84/136
    cruiser #163
    Re: what to do with alert info

    I don't know why the Celebrity site would not have the same price.  You would check their site for the same category and if the price is lower than what you have it booked at AND you are before final payment date you would call whomever you booked with and have your fare adjusted.

    FL, United States
    joined Apr 2010
    post 85/136
    cruiser #163
    Re: what to do with alert info

    I should also add that CF does not check prices in real times, so it is possible that by the time you got your alert the price had gone back up.  

    Bartlett, IL, United States
    joined May 2015
    post 2/2
    cruiser #32309
    Re: what to do with alert info

    Thank you for the info, and thank you to the OP for asking the question. I have a follow-up question: Does the Cruisefish pricing info come only from the cruise line website, or does Cruisefish check other websites? If the latter, how do I know where to go to find the price Cruisefish is publishing? TIA

    Barrie, ON, Canada
    joined Aug 2016
    post 2/2
    cruiser #41348
    Re: what to do with alert info

    Thanks for replies to my post - they were all helpful 

    joined Aug 2011
    post 2/2
    cruiser #6345
    Re: what to do with alert info

    On September 11, 2016 at 06:22 PM, queenie57 wrote:

     Does the Cruisefish pricing info come only from the cruise line website, or does Cruisefish check other websites?  

    It is my understanding although I am not 100% certain that it queries the cruiseline website directly or something similar. I believe that other websites cannot price a cruise lower and that the "deals" on other websites are based on additional perks or onboard credit and not a discount on the base fare. The prices here (although not in real time) should be a reflection of the cruiseline's website and will likely align with the prices found on most other websites.

    NV, United States
    joined Jun 2011
    post 14/15
    cruiser #5962
    Re: what to do with alert info

    On August 29, 2016 at 01:53 AM, kellis wrote:

     

    I have checked FAQ but couldn't find the response.  I have successfuly set up alerts for 2 cruises (using 2 of my 5 credits).  I receieved 2 alerts of lower prices.  What do I do now?  Go to Celebrity website hoping to see the same pricing?  If yes take a screen shot and send to Celebrity agent?  The Celebrity website didn't list the lower rate.

     

    Hi sometimes price only valid for a few hours! It's best if price is lower you take action immediately.

    Yorktown Heights, NY, United States
    joined Feb 2014
    post 25/50
    cruiser #21032
    Re: what to do with alert info

    On August 29, 2016 at 01:53 AM, kellis wrote:

     

    I have checked FAQ but couldn't find the response.  I have successfuly set up alerts for 2 cruises (using 2 of my 5 credits).  I receieved 2 alerts of lower prices.  What do I do now?  Go to Celebrity website hoping to see the same pricing?  If yes take a screen shot and send to Celebrity agent?  The Celebrity website didn't list the lower rate.

    You should call whoever you booked with IMMEDIATELY and ask them to adjust the price of your reservation. If you booked directly with Celebrity, then call them. If a travel agent, call them. Worst case if the price isn't valid, they'll tell you.

    I'm not sure how far into the booking process you got before deciding that the price had not changed.  You really need to do a "mock booking" and get to the section where you select a cabin to make sure you have the latest price. Sometimes the price they show on the page where they just list the search results is not accurate (either when the price goes down, or sadly when it goes up).

    If you get to the booking page and the price is not what CF says it is, then it's likely that the price went back up and you missed the price drop. Yesterday, there was a pricing error on my cruise for next year and it went down $800 per person. It only lasted a couple of hours but thanks to CF I managed to get it by contacting my TA *immediately*. Since I got her voicemail when I called, I also put a 24 hour hold on another cabin just to make sure that I had the lower price, on the off-chance that she was unavailable and would not be able to contact Celebrity before the price went back up (which it did). Fortunately she got my message and was able to get the price adjusted for me.

    FL, United States
    joined Apr 2010
    post 89/136
    cruiser #163
    Re: what to do with alert info

    Good catch Bill- and FYI I have family in Yorktown Heights!!!