CruiseFish Forum

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    hammonton, NJ, United States
    joined Jan 2012
    post 1/2
    cruiser #7425
    Cannot start an alert

    I have purchased credits, but when I tried to start an alert, I am unable to do so. We would like to start an alert for Carnival Pride, sailing August 26,2012 cabin category 8C for Early Saver.

    joined Dec 2010
    post 12/58
    cruiser #4710
    Re: Cannot start an alert

    Did you go to the selector and choose your ship and sail date? It is at that point that you click on the category you are interested in following and then the page opens up further to allow you to select exactly the way you want to follow it. You can do this with multiple categories on the same sailing. There are no real directions on the page, you just need to click the category once you have bought your alerts and then it will just work.

    east branch, NY, United States
    joined Mar 2011
    post 1/3
    cruiser #5265
    Re: Cannot start an alert

    I am having the same problem. I have tried it in both IE and Firefox.

    hammonton, NJ, United States
    joined Jan 2012
    post 2/2
    cruiser #7425
    Re: Cannot start an alert

    I finally did manage to set the alert. Thanks for your help. It was definitely my fault!

    joined Dec 2010
    post 13/58
    cruiser #4710
    Re: Cannot start an alert

    On January 18, 2012 at 11:15 PM, kpriolo wrote: I finally did manage to set the alert. Thanks for your help. It was definitely my fault!

    It isn't the easiest thing to figure out, that's for sure. With nothing highlighted to appear clickable and no real directions on the page, it requires some experimentation.

    I'm glad you were able to get your alert set. The alerts have been so helpful to me.

    east branch, NY, United States
    joined Mar 2011
    post 2/3
    cruiser #5265
    Re: Cannot start an alert

    On January 18, 2012 at 11:15 PM, kpriolo wrote: I finally did manage to set the alert. Thanks for your help. It was definitely my fault!

    How did you do it?

    relaxing with Ernie
    Quebec, QC, Canada
    joined Apr 2010
    post 256/625
    cruiser #3
    Re: Cannot start an alert

    On January 18, 2012 at 11:58 PM, mommabean wrote:

    It isn't the easiest thing to figure out, that's for sure. With nothing highlighted to appear clickable and no real directions on the page, it requires some experimentation.

    Hi,

    Yes that is a real issue of CF: user-friendliness is not where it should be. I have to work on that. My specialty as a programmer is more in the backend stuff and less on the interfaces (it shows doesn't it :-)

    Anyway I welcome any suggestion to improve CF's user experience and will give out free 5-pack credits for any suggestion that I am able to implement.

    I'm glad you were able to get your alert set. The alerts have been so helpful to me.

    Could you relate your last positive experience with a CF alert?

    Thanks,


    cruisefish.net administrator

    joined Jan 2011
    post 1/2
    cruiser #4768
    Re: Cannot start an alert

    Why not have an option under "Alerts" that says create new price alert. Then from that section you can search for your specific cruise and category to create your price alert. It just seems like it would make it much easier to start a price alert from that section. Or you could even be redundant and leave the current method in place but add the ability to create the alert from the alert menu. The website ExpertFlyer.com uses both options in their award flight alert service.

    east branch, NY, United States
    joined Mar 2011
    post 3/3
    cruiser #5265
    Re: Cannot start an alert

    I did figure it out. I see percentages one of the tables. Is that the percentage of cabins that are still available or something else?

    joined Jan 2011
    post 2/2
    cruiser #4768
    Re: Cannot start an alert

    I see one price category you don't list nor have an option for an alert. Would it be that hard to list "An active or retired member of U.S. or Canadian Police, Fire Dept. or EMT"? I would love if you included that since it is one of the options on the celebrity.com and Royal Caribbean websites.

    joined Dec 2010
    post 14/58
    cruiser #4710
    Re: Cannot start an alert

    On January 19, 2012 at 11:25 AM, titus wrote:

    On January 18, 2012 at 11:58 PM, mommabean wrote:

    It isn't the easiest thing to figure out, that's for sure. With nothing highlighted to appear clickable and no real directions on the page, it requires some experimentation.

    Hi,

    Yes that is a real issue of CF: user-friendliness is not where it should be. I have to work on that. My specialty as a programmer is more in the backend stuff and less on the interfaces (it shows doesn't it :-)

    Anyway I welcome any suggestion to improve CF's user experience and will give out free 5-pack credits for any suggestion that I am able to implement.

    I'm glad you were able to get your alert set. The alerts have been so helpful to me.

    Could you relate your last positive experience with a CF alert?

    Thanks,

    On the credit page there should be a clear and noticeable line stating "To begin monitoring a cruise, please click the selector tab". The words "selector tab" in that line can also be clickable. The 6 options at the top should also be made to appear as tabs. If you can't make them appear as tabs, then leave the word tab out of the directions.

    Then on the selector page at the top, write out the simple direction, "Choose the cruise of your choice to begin monitoring process".

    At the top of each cruise page over the words cabin class, type, and category you should write out, "Choose the cabin class, type or category you would like to monitor. Then choose the monitoring options you would like from the menu that appears."

    Make the individual cabin classes, types and categories stand out more as clickable by enlarging fonts and/or underlining appropriately. I realize they turn pink on the scroll over but when just looking at the page, people don't seem to realize what to do since nothing appears clickable and there is no direction stating this is the page to use to begin monitoring - a simple line of guidance is all that's needed.

    I may be making it sound more complicated than it needs to be once implemented. :) I'm just trying to make it clear to you. But I'm pretty tech savvy for a layperson and when I come back to begin monitoring a new cruise for the first time in a few months, I think "uh, oh. What do I do now?" Of course I figure it out again, but a simple direction on each page would help. On the home page you can also direct people to click the selector to begin monitoring a new cruise - the same way it would be done from the credit page. Or really, on any page you can have the same basic clickable direction to "click selector to begin monitoring process" - making the word selector, wherever it is located, as a clickable link to end up on the selector page.

    joined Dec 2010
    post 15/58
    cruiser #4710
    Re: Cannot start an alert

    Titus,

    Probably the simplest thing of all - your number 5 direction on the home page is clear - apparently people don't read that far or forget once they click "selector". Just repeat that direction very visibly so people see it once they get to that page.

    And have a link to that page on every single one of your pages. then there are no excuses for anyone to get lost no matter which tab they begin with.

    joined Feb 2012
    post 1/3
    cruiser #8195
    Re: Cannot start an alert

    Call me stupid but I have tried everywhich way and can't set any alert. I ourchased the credits and they show up under credits. When I go to set a new alert or selector, I get to the cabin and once the yellow box pops up, nothing else happens. No new alert is set up. I am using Firefox but there is no where to go from the yellow box. What could I be doing wrong. I am usually the computer person in out house and this has me stumped. BTW, I did go back and try step 5 with no luck.

    joined Dec 2010
    post 17/58
    cruiser #4710
    Re: Cannot start an alert

    On February 26, 2012 at 05:21 PM, Susanljo wrote: Call me stupid but I have tried everywhich way and can't set any alert. I ourchased the credits and they show up under credits. When I go to set a new alert or selector, I get to the cabin and once the yellow box pops up, nothing else happens. No new alert is set up. I am using Firefox but there is no where to go from the yellow box. What could I be doing wrong. I am usually the computer person in out house and this has me stumped. BTW, I did go back and try step 5 with no luck.

    You are scrolling over the "price" not the "category". If you scroll over the price the yellow highlighted box shows up. This is not how to set an alert. It is a price history check only.

    You MUST scroll over the specific category you want to follow. It will highlight in "pink" not yellow. Click on that to set the alert. You must select one alert at a time - or you can select the whole category grouping if you wish. For instance you can scroll over the word "junior suite - JS" and it will be highlighted in pink. Select it. Or scroll over the word "suite" and that whole section is highlighted in pink and you can select it.

    I'm sure you are scrolling over the wrong place in order to make your selection. Try what I said and you will be on your way. You can follow as many or as few categories in that one particular cruise for just $1. You can cancel alerts and reset them on that same cruise without spending another credit. But you can't transfer your alert to another cruise once you've selected a cruise to follow.

    joined Feb 2012
    post 2/3
    cruiser #8195
    Re: Cannot start an alert

    Thanks, that worked!! It would help to have directions on there for people like me :)

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